There is no restriction on changing your electricity supplier, as long as you comply with the regulations and your contract with them.

No, changing electricity supplier does not change the network operator. You will only get better electricity prices, tailored to your individual profile, and a more convenient, transparent and easier-to-use digital service.

You need to let us know a month in advance, and we will take care of drawing up a new contract for you for the new item, which will be on the same terms as your existing contract.

After the contract expires, you will receive an automatic email with an up-to-date offer from TOKI, whereby if you wish, the contract can be re-signed and you don't have to do anything - it renews automatically.

By choosing TOKI's services and solutions, you not only improve your energy efficiency, but also achieve long-term financial and environmental benefits. We help you to: Ensure proper commissioning: Check whether the plant is producing well or not. Whether it is properly installed, well maintained or equipment needs to be replaced under warranty. Locate abnormalities down to the panel cell level. Detailed classification of faults according to their type. Costing of each anomaly Optimization of inspection costs. Increasing revenue from more energy extraction. Digital map of anomalies with locations according to their priority.

The deadline for energy services is 10 working days.

Installation cost (BGN/kW or BGN/kWh): this is the total cost of an energy storage system, including all components, energy conversion systems, labour, construction and other 'soft' costs. LCOS (BGN/kWh): is the total cost of building, operating and maintaining an energy storage system over its lifetime. Including maintenance costs is important for battery storage technologies that degrade while in use.

Before conducting a thermal audit or pre-investment study, it is important to prepare several key documents and data. Here's a list of the essentials to prepare:

Technical documentation
- Project documentation
- Documentation for connecting to the network

Operating data
- Meteorological data
- Historical consumption data
- Environmental data

Legal and regulatory documents
Financial documentation
Zoning and location

Preparing this information prior to the start of the audit or study will help practitioners assess the project's performance, risks and potential in more detail.

For existing plants, the connection deadlines are from the first to the tenth of the month, if the process at the ORM passes successfully, the Contract comes into force on the first of the following month.

If the plant is new or under construction, you must certify that the plant is energized. We then submit an application to ORM for connection to a balancing group, and they notify us of the timing of the plant connection.

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The answer to whether green energy is more expensive depends on a variety of factors, including region, generation technology, infrastructure costs, etc. In the past, producing green energy (e.g., through solar or wind installations) may have been more expensive than traditional energy sources.

However, with advances in technology and increasing competition in the sector, green energy prices are often levelling out or even becoming more competitive with conventional energy sources. So, at the moment, the trend is towards greater competitiveness and wider diffusion of green energy.

We are committed to transparency and providing clear information to our customers. Here are a few ways you can make sure that we really are providing green energy:If you have chosen a green energy subscription plan, this fact should be clearly reflected in the contract and in every invoice we issue.We have Guarantees of Origin that confirm that we are providing green energy. These documents are issued by the RESA and their authenticity can be verified on the RESA website. For each MWh consumed, we transfer these guarantees to our customers.

It comes both from our own capacity and from more than 1,100 independent power producers in the Southeast from whom we buy electricity directly. We do not buy green energy on the wholesale market.Our goal is to diversify our sources of green energy to achieve optimal balance and a high standard of sustainability.Our mission is to continuously increase the percentage of clean energy in the overall energy mix we trade. We do this by developing partnerships with more and more producers, as well as by building new plants of our own

You just need to request a change of supplier by selecting Green Plan from the ТОКИ and voila.

Yes, as a ТОКИ Green Plan customer, you can get a Guarantee of Origin, which certifies that the energy you consume is generated from renewable sources. This document is issued by a competent authority and can be used for reporting on ESG standards, corporate sustainability policies or environmental commitments.

We work hard to make the process of switching as quick and seamless as possible. You'll only need a few minutes to complete the application, and signing the contract can be done with an electronic signature right away or by signing and sending us a scanned copy of the contract at your convenience.

Upon receipt of the contract, we will immediately initiate the process of switching your supplier.

All you have to do is choose a subscription plan and fill out the switch provider form on our website. It will only take you a few minutes.

All you need to successfully complete the form is your company details, an invoice from your current supplier stating your metering point ID and an electronic signature.

If you do not have an electronic signature, TOKI will provide a way for you to sign the contract electronically, or if you prefer, you can sign the traditional way.

The only thing we can't do is terminate your old contract. If you have signed one, check the termination terms in advance and give us the necessary notice, telling us the time limit. TOKI will then take over the entire administrative procedure of the transfer.

The existence of debts to a previous supplier may delay the transfer procedure or postpone it until they are cleared. For your convenience, you can check the existence of debts or interest to your current supplier.

The freedom to choose your supplier applies to all businesses, regardless of company size and energy consumption.

The quality of electricity supply is the responsibility of the Electricity Distribution Companies (EDCs), which have the obligation to maintain the electricity transmission and distribution networks in Bulgaria.

If you have an hourly meter, the network service charge is payable to the EDC. You can sign a declaration and pay this charge to TOCI and we will take care of allocating the charges to the EDC.

If you have a standardised meter you pay all charges to TOCI.

Network charges are based on electricity consumed, according to a common methodology, and are approved by the Energy and Water Regulatory Commission once a year. They are the same for all consumers and do not depend on the electricity trader.

Yes, contact us at sales@toki.bg or by phone. 0700 13961 and we will give you detailed information.

Дори и ако нямате електронен подпис, пак можете да подпишете договор с ТОКИ. След генериране на договор, можете да изберете как желаете да подпишете договора – електронно, чрез имейл и дистанционна верификация или с куриер.

Договорът с ТОКИ трябва да бъде сключен със титуляра на партидата. Можете да сключите и тристранно споразумение, като по този начин Вие ще получавате директно фактурите си, вместо те да бъдат изпращани на наемодателя Ви. Можете също и да прехвърлите партидата на Ваше име, чрез договора за наем, след което да сключите договор с ТОКИ.

Можете да смените доставчика на електроенергия за всички точки на потребление на Вашия бизнес с 1 договор или с няколко отделни, според Вашите предпочитания.

За да можете да управлявате всички обекти едновременно в общ акаунт в клиентския портал на ТОКИ, е необходимо да използвате един и същ имейл адрес при регистрацията на нови точки.

Не, процедурата е абсолютно безплатна и прозрачна.

Ще получите последната фактура от предишния си доставчик в началото на месеца след последния месец в който той е бил Ваш доставчик.

Фактурите се получават на електронната Ви поща между 6-то и 10-то число на месеца. Срокът за плащане е 15 дни от получаване на фактурата, а възможните опции са всички каси на Изипей, Ипей, банков превод, както и през платформата ОКИ ТОКИ.

Гаранцията за произход е официален документ, който доказва, че един мегаватчас (MWh) електроенергия е произведен от възобновяеми източници като слънце, вятър, вода или биомаса. Тя се издава от национален или европейски регулаторен орган и може да се използва от компании и потребители, които искат да удостоверят използването на зелена енергия.